Park Hyatt – Smart Hotel Technology

Sector: Hospitality | Parking
Lead Engineers: Mushafiq Bhat, Sanjiv Gounder


smart hotel technology for Park HyattDespite the current situation of zero international tourism with borders closed, the luxurious Park Hyatt hotel in Auckland’s Wynyard Quarter will be opening in September. The four restaurants and cafes will no doubt prove a popular new place to meet for Aucklanders with a focus on local food and beverages.  Hotel management is hoping there may be a move towards a “trans-Tasman bubble” by the end of the year.

The smart hotel technology designed and currently being commissioned for this building allows for 195 guest rooms on seven floors, a basement car park, and a total floor area of around 29,000 m2. The solution we proposed integrates DALI, CBUS and BACnet. This five-star luxury hotel was originally supposed to be finished in 2018. The time has been lengthy between initial design, supply of controls hardware, and the commissioning of the building technology systems.

When a guest checks in at reception the guest room management system (GRMS) sends a command to the BMS (building management system) which then sends a command via BACnet to the LCS (lighting control system). The LCS ensures all lights are off, privacy mode is off, and blinds and facade are at default settings. The room is then ready for the guest.

smart hotel technology in guest roomsWhen the guest enters the room a sensor triggers a “Welcome” scene with pre-set levels of lighting dependent on the time of day. The BMS receives data from the LCS sensors every 15 minutes. The lights are controlled by the guest(s) when the room is occupied, but when it is unoccupied the LCS sensors control the lights according to occupancy i.e. lights are off in vacant rooms, but turn on when cleaning is carried out.

On checkout, similar commands are sent via the guest room management system via the BMS to the LCS. All lights are turned off, blinds & facades return to default settings, and control of lights is by occupancy sensing only to allow cleaning, etc.

Approximately a hundred C-Bus networks have been installed with real-time integration with the Guest Room Management System and BMS, and also with audiovisual systems in function spaces.

Front of house and back of house areas include timeclock control, sensor control and DALI dimming. The front of house architectural lighting is DALI dimmable and lighting levels adjust automatically depending on the time of day.

The exterior facade/louvres are controlled via C-Bus shutter relays.

The emergency lighting is monitored and tested automatically using the RAPIX DALI monitoring system. This ensures safe and easy compliance and maintenance of the emergency system.

Schedule Plus software allows the facility manager to oversee and adjust settings for the smart hotel technology.

It may still be uncertain as to who will be in New Zealand next year to see the live-action, but being right in the heart of the “America’s Cup precinct” the Park Hyatt is expecting to be busy. In the meantime they will be encouraging New Zealanders to experience the wide range of facilities this waterfront hotel has to offer.