Product Support

For support on individual products please click on product in our online shop. Below the main product description you will find a tab ‘support’ where specific user guides, installation instructions, product catalogues and the like can be downloaded or viewed online. With some products there may also be a ‘video’ tab where movie clips about the product or product range can be viewed. You can also send a query about the product via the ‘product enquiry’ tab.

We stock CommandFusion automation products and zencontrol DALI applications. zencontrol standalone sensors will also be available soon in our online store. We also supply BACIX for customers overseas (available for export only). BACIX is a specialised unit developed by IEL and designed to integrate a RAPIX Lighting Control System with a BACnet enabled BMS.

Links to additional support topics may be found in the Resource Library below.

Resource Library